Terms and Conditions
1. IN GENERAL
Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website also contains links to other websites, which are not operated by Isabel Wong (the "Linked Sites"). Isabel Wong has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
2. PRIVACY POLICY
Our Privacy Policy, which sets out how we will use your information, can be found at our Privacy Policy page. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
3. PROHIBITIONS
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Isabel Wong will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
4. INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT
The intellectual property rights in all software and content made available to you on or through this Website remains the property of Isabel Wong or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Isabel Wong and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Isabel Wong or its licensors.
Rights of our Products
Isabel Wong shall remain the owner of all intellectual property of original, altered and bespoke designs supplied to buyers. Relabelling or white labelling of products is not permitted under any circumstance unless otherwise signed in agreement.
5. COMMUNITY AREAS
5a. Registration
Isabel Wong reserves the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts or disrupts any of our services in any way. If you use multiple logins for the purpose of disrupting the community you may have action taken against all of your accounts.
5b. Submission of material
By submitting any material to us, you automatically grant Isabel Wong the royalty-free, perpetual, exclusive right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also acknowledge that Isabel Wong is not obliged to publish any material submitted by you on any Isabel Wong publication.
We advise that you never reveal any personal information about yourself or anyone else (telephone number, home address, business address, delivery address or email address or any other details that would allow you to be personally identified).
In certain circumstances Isabel Wong may also share your contribution with trusted third parties.
6. SUBSCRIPTIONS
6a. When you subscribe to our mailing list, you agree to receive news, updates and special offers from Isabel Wong and you have the right to unsubscribe at any time. When you sign up to our newsletter via our website, your details are entered by you and received by us securely. If you have signed up in person, your details will be added manually by us. We respect your privacy and will not sell, share or distribute the information provided to us. We will never enter your details to our subscribers list without your prior consent. We do not partake in any purchasing of personal details and if you have received any communication in error, please unsubscribe and let us know immediately. If you have unsubscribed and for any reason are still receiving our newsletters, please contact us so we can check and remove your data manually. Please note that unsubscribing to our mailing list will not affect email communications regarding orders you have placed and any enquiries you have made.
6b. Subscriptions can only be made via our online stores, website and in person during trade shows or events that are directly affiliated with Isabel Wong. We do not permit any third party to collect personal information on our behalf. If you have subscribed and are not receiving our newsletters;
i) you may have entered you email address incorrectly
ii) your email address may have been blacklisted due to spam filters; check your spam or junk mail and add us to your contacts list to receive our communications
iii) you have not confirmed to opt-in via the link sent to your email address
6c. All email communications from Isabel Wong are sent with the suffix @isabelwong.com and any attachments are linked to our website or mail service provider. If you receive what you believe is a phishing email designed to look like it's from Isabel Wong, please report it to us via our contact form.
7. TERMS OF SALE
By placing an order you are offering to purchase a product or service on and subject to the following terms and conditions.
In general, in order to contract with Isabel Wong you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Isabel Wong retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Isabel Wong or may in some cases be a third party. Where a contract is made with a third party Isabel Wong is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
7a. Online Store
(i) Our Contract
When you place an order through our online store, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(ii) Pricing & Availability
All orders are subject to availability and confirmation of the order price. Whilst we try to ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. In the case that the specific materials/colours are discontinued or no longer available, we will offer an alternative material choice or colour variation. We reserve the right to review, amend and update prices at our discretion and without notice. Prices are subject to change due to annual inflation rates and subsequent increases in cost of supply, labour, manufacturing and other associated costs.
We may from time to time be out of stock and we do our best to replenish stock where possible. We cannot guarantee that the exact materials will be available from our suppliers and colours may have slight variations from different batches of fabric. The cost of these supplies may also differ and will be reflected in the final retail price. If we are no longer able to replenish stock, the items will be available on a made-to-order. Any made-to-order items are clearly detailed in the product description. You are required to provide your UK size for made-to-order items. If you have opted for bespoke, your measurements and colour preferences will be requested at the checkout. Please note that our bespoke items are subject to the the terms set out in our bespoke services and are non returnable. Made-to-order and bespoke items may take up to 3 weeks per item to complete, exclusive of delivery times.
(iii) Payment
Payment services made through this website are provided by Stripe. In the case you have placed an order through a third party website, the payment method will be subject to the payment terms of that particular party. Upon receiving your order we may carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
(iv) Delivery
Stock items are usually dispatched within 2 days of receiving payment and confirmation of your order. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. We use a reliable courier service to ensure a prompt and secure delivery. All items are sent by recorded delivery and will require a signature upon arrival. If you wish to use an alternative shipping method, please contact us prior to placing your order to make the appropriate arrangements. We are not responsible for any damage or loss during delivery.
Made-to-order are dispatched within 2 working days of completing production of your order.
Please note some orders may be subject to import duties, taxes and other customs related charges. International buyers are responsible for any and all duties and extra charges that may be incurred and you may need to pay these charges once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for them. Customs policies vary widely from country to country and if your parcel is being held at customs, it can delay the delivery of your goods. Please contact your local customs office for more information
(v) Turnaround
Items that are in stock are ready to be dispatched. Made to order or bespoke items as stated in the product description will require extra time for your order to be complete. These orders take a minimum of 7 working days up to 3 weeks per item for production and are exclusive of delivery times. Turnaround times are provided to you upon confirmation of your order.
(vi) Returns
If you have purchased from isabelwong.com, isabelwong.co.uk or at one of our sister sites where Isabel Wong is a seller, please see the terms set out by the website in which you made your purchase. Isabel Wong usually hold a limited supply of stock and the majority of our products are made to order and subject to our Bespoke terms. The items within the return are all subject to our Returns Policy. We do not offer a collections service for items you are returning. The collection of the goods does not imply an acceptance of their return. If you opt for a collections service, it is your responsibility to arrange this service with your chosen courier. All agreements are made between you and your courier. We are not responsible in the rare event that the courier damages, loses or fails to collect your goods.
(vi.1) Third Party Stores
Isabel Wong products are available to buy from our stockists via third party e-commerce sites and physical stores. Isabel is not liable for purchases made at any of our stockists. If you have purchased from one of our stockists, please contact the store or refer to the website you purchased from for full terms & conditions.
(vi.2) Concept Stores
If you have made a purchase at any temporary stores (concept stores, pop-up store, events stalls) your item may not be refundable or exchangeable and is subject to the terms set out by the store or events organiser.
(vi.3) Showrooms & Sample Sales
Sample sale items are non refundable. For full terms & conditions, please contact the showroom or events organisers.
7b. Private Clients | Bespoke | Design Services
(i) Our Contract
When you place an order, you will receive an acknowledgement confirming receipt of your order either by e-mail, phone call, text message or other messaging services: this acknowledgement will not constitute acceptance of your order. A project will only commence where a clear indication to proceed has been made from both parties whether the indication is made verbally or in written form. A contract between us will be formed on commencement of your project and the client is obligated to fulfil the payment terms.
(ii) Payment
When your order has been accepted, an invoice will be sent to you either before, during or after the work commences or is completed depending on the individual project.
Payment can be made via bank transfer or an alternative method if one has be provided to you in the invoice.
The receiving amount must be equivalent to the outstanding balance - Clients are responsible for all transfer fees including sender and recipient bank charges, intermediary bank charges and currency conversion fees.
We cannot schedule orders, reserve or purchase supplies until a deposit or full payment has been made therefore clients are required to pay a minimum 50% deposit (or the 1st instalment if a payment plan has been offered to you) prior to starting any work, unless agreed otherwise. The remaining amount due (if any) shall be paid as stipulated in your invoice or payment plan, otherwise upon collection or prior to delivery of your project.
Any invoices that have been issued after the work is complete, you are required to fulfil payment within 14 calendar days of the invoice issue date.
If your invoice becomes overdue, we will send you a reminder for the overdue payment. If the invoice remains unpaid, a reminder invoice will be issued and the outstanding balance must be made within 14 calendar days of this reminder. Failure to clear the outstanding balance within 14 calendar days of the reminder invoice will incur an interest penalty of 20% per day from the date the reminder invoice became overdue. Any outstanding balance that remains unpaid for more than 30 days of this reminder will be referred to our debt collection solicitors and will result in further action.
Any issues regarding the invoice must be raised on receipt of the invoice and not on or after the payment due date.
We have the right to suspend all work, withhold your order & any associated files and materials, and retain full ownership of intellectual property of the work completed or uncompleted, until full payment is cleared. Where goods have been delivered and an outstanding balance remains unpaid, we have the right to enter the client’s premises to recover these goods. The client has a duty to safeguard these goods and is not permitted to sell, gift or dispose of the goods until full payment has been made.
(iii) Delivery
We will arrange a collection or delivery date once your order is complete. Bespoke items and garments to be fitted must be collected by the client in person. If for any reason you require a postal delivery, we will arrange this and a charge will apply. We use a reliable courier service to ensure a prompt and secure delivery and the price is calculated based on the weight, size, value of your parcel and location. Delivery costs will be provided in your quote or invoice and typically ranges from £4.95 - £16 for UK deliveries, £11 - £49 for international deliveries. For high volume orders, your shipment will be delivered in separate parcels with each incurring its own shipping cost. All items are covered and sent by recorded delivery and will require a signature upon arrival. If you wish to use an alternative shipping method, please contact us prior to placing your order to make the appropriate arrangements. We are not responsible for any damage or loss during delivery. Please note some orders may be subject to import duties, taxes and other customs related charges. Buyers bear all responsibility for all extra charges incurred (if any). Please see our Delivery notice for further information.
(iv) Turnaround
Orders are typically produced on a first come first serve basis and will only proceed once a deposit or full payment has been received. Turnaround times will vary depending on the individual order taking into account payment & order dates, quantity and level of work. Supplementary work, complexity of work and material choices can significantly increase the length of time needed for production. We always try to work around client deadlines. As a guideline, our standard turnaround times are 3-6 weeks for individual items, 1-3 months for low volume orders and 3-6 months for high volume orders. For urgent orders, turnaround time may be negotiated upon request. Lead times provided in the pricelist are based on repeat orders of the same material, size and style - times are estimates only and represented in working days. Please allow more time for combined orders of different sizing and materials, as well as contingency time in the case of amendments and any other unforeseen delays. Additional time will be needed to order supplies (if applicable) and the delivery or collection of your order. Please note turnaround times are likely to be longer during busy periods and it is recommended to book your production slot in advance.
(v) Returns
Cancellations will only be accepted in the early stages of receiving your order and you may be issued a full refund. If however, supplies have already been purchased, you will be charged 50% of the sale price and refunded the remaining 50%. Once production has begun, your order shall proceed as normal and cannot be changed.
Due to the nature of a made to order service, we are unable to offer a refund for orders that are complete and delivery will proceed as normal. Refunds and cancellations will not be issued to orders with reduced/discounted rates once materials have been purchased. All items undergo quality check and are examined thoroughly before dispatch to ensure there are no faults and that all requirements of the orders are met. In the case of unsatisfactory service or you require
additional changes to meet your needs, you must contact us within 7 days of receiving the goods. We are happy to discuss this further and will make the necessary amendments subject to our discretion. Buyers shall accept all risks associated with the purchase & non-guaranteed resale of goods. Isabel Wong cannot be held responsible should the buyer be unable to resell.
7c. Wholesale
(i) Our Contract
When you place an order as a wholesale client, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail with an invoice outlining the goods or services ordered by you. Only those goods or services listed in the confirmation e-mail will be included in the contract formed.
(ii) Pricing & Availability
All items are made to order. Orders are typically produced on a first come first serve basis and will only proceed once payment has been received. Our minimum order quantities vary between items and collections. These will be clearly detailed in our order forms and line sheets. Quantities available are subject to the availability of material supply at the time of placing your order. We cannot reserve or purchase supplies unless a 50% deposit or full payment has been made. In the case that the specific materials/colours are discontinued or no longer available, we will offer an alternative material choice or colour variation.
(iii) Order Dates
Autumn Winter collection order dates are February-April. Spring Summer collection order dates are September - November. Orders may be accepted at a later date upon request.
(iv) Payment
Clients are responsible for making the appropriate payment arrangements to Isabel Wong or its Agents and distributors. Payments made to Isabel Wong must be processed by bank transfer unless an alternative payment method has been authorised. Clients are required to pay a 50% deposit or full payment prior to any work. The remaining amount due (if any) shall be paid upon collection or prior to delivery. We will send you an email reminder for the payment of goods within 2 weeks of the order. We have the right to refuse the handover and delivery of your order until full payment is made.
Agents receiving payment on behalf of Isabel Wong shall pay the agreed deposit amount as outlined in our Agency Agreement and transfer the remaining amount after goods are delivered to the agent's office. The remaining amount should be paid within 2 weeks of receiving the order. Late payments are liable to a 12% annual interest rate from the date the invoice became overdue. We have the right to refuse any other wholesale order following a late payment.
If you have placed an order and failed to make any payment by the invoice due date, your order will be deemed cancelled and we reserve the right to cancel your order without notice.
From time to time, we will accept orders for regular clients and send issue an invoice after the work is complete. The amount and due date is set out in the invoice. If your invoice becomes overdue, we will send you an email reminder for the payment of the goods. If we do not receive the amount due within 2 weeks of our reminder, you will be charged a 12% annual interest rate from the date the invoice became overdue. We have the right to refuse the handover of goods and any further work until full payment is made. Any invoice that remains unpaid for more than 30 days of the original due date will result in further action and court proceedings.
(v) Delivery
Delivery methods will vary depending on the individual order and location. All orders are shipped from the UK and we use a reliable courier service to ensure a prompt and secure delivery. All items are sent by recorded delivery and will require a signature upon arrival. If you wish to use an alternative shipping method, please contact us prior to placing your order to make the appropriate arrangements. We are not responsible for any damage or loss during delivery. Agents and distributors shall make the necessary arrangements for collection and shipment unless agreed otherwise. For high volume orders, your shipment will be delivered in separate parcels with each incurring its own shipping cost. Please note some orders may be subject to import duties, taxes and other customs related charges. Buyers bear all responsibility for all extra charges incurred (if any).
(vi)Turnaround
All items are made to order in the UK. Orders are typically produced on a first come first serve basis and will only proceed once payment has been received. Autumn Winter collection order dates are February-April and delivered between June-August. Spring Summer collection order dates are September - November and delivered between January-March. Alternative turnaround and delivery dates may be possible upon request.
(vii) Returns
Should you wish to cancel your order, you must contact us as soon as possible to avoid any charges. If your order has not yet begun, you may be issued a full refund. Once materials have been ordered and/or production has begun, your deposit will be non-refundable and your order will proceed as normal. If your order has been dispatched, it is your responsibility to return the goods to us, at your cost. After a satisfactory check of the goods returned, we will issue you a refund excluding the 50% deposit. Please note that bespoke orders are non refundable and non exchangeable.
7d. Consignments
(i) General
Stock that is sold on a commissions basis or on behalf of Isabel Wong, where stock is held by an agent, representative or stockist, (collectively the "Representatives") and payment is made to Isabel Wong after the goods are sold, are considered consignment goods. Representatives are responsible for the care of all items held on consignment and are liable for any damages caused to the goods; missing and irreparable goods will be charged to the representative at the full retail price. Representatives must positively represent Isabel Wong to all clientele as not to damage the reputation of the brand or harm any present or future sales opportunities.
(ii) Inventory
Stock quantities are limited for consignment stores and are subject to availability at the time of dispatch. We do not reserve stock for consignments and only accept orders on a wholesale basis. If an item becomes out of stock within a consignment store, we may replenish the goods or provide an alternative replacement. From time to time, we may provide showroom samples which are for display only and not to be sold under any circumstance. Such samples may be tried on by customers and presented to clients if the item is available on a made-to-order or wholesale basis only. Representatives may also use these samples for PR purposes. All samples must be returned to Isabel Wong upon request.
(iii) Customer Purchases
Isabel Wong is not liable for customer purchases made through consignment stores and any concerns raised must be dealt with by the representative. Returns and exchange policies are set at the discretion of the representative, unless otherwise agreed. Any damaged returns caused by the customer and accepted by the representative is at the representative's expense.
(iv) Exclusivity & Bespoke Orders
Isabel Wong does not offer representatives exclusivity, made-to-order or bespoke services for consignment inventory. However, it is possible for customers to request a bespoke service. Customers will need to arrange a consultation with Isabel Wong to discuss the requirements. When the order is finalised, an invoice shall be issued to the customer and the order will proceed once payment is received. Representatives will be paid the agreed commission rate after the order has been fulfilled. Bespoke orders generally take up to 3 weeks but will vary depending on the individual project. Bespoke items are non refundable once production has proceeded.
(v) Sales
Representatives are responsible for the sale of goods using the RRP (recommended retail price) as provided on the original product labels, inventory list or delivery note. Promotions and discounts may be offered to customers only with prior consent from Isabel Wong. If consent has not been given and a sale is made, the difference must be paid for by the representative. Goods may only be sold online and instore via the representative's own website or store and may not be sold via any third party platforms. Isabel Wong shall not incur any delivery costs should an item be sold online or a customer requests a delivery service.
(vi) Payment
If you are selling products on behalf of Isabel Wong or acting as representative or agent, you agree to the terms set out in our contracts. Isabel Wong shall receive payment net of the agreed commission rate. Payment to Isabel Wong must be made within 30 days of the customer sale date or within 30 days after the end date of the customer's allowable returns period, unless agreed otherwise. If, under agreement, the representative requires an invoice prior to making payment to Isabel Wong, the payment must be made within 14 days of the invoice issue date. If the invoice becomes overdue, the representative will be sent a reminder for the outstanding balance. If we do not receive the amount due within 2 weeks of our reminder, the representative will be charged a 12% annual interest rate from the date the invoice became overdue. Any invoice that remains unpaid for more than 30 days of the original due date will result in further action and court proceedings. If at any point you fail to pay Isabel Wong for the goods sold to customers, we reserve the right to withdraw all our products without notice.
(vii) Stock Return
Goods that have not been sold by the end of the contract term must be returned to Isabel Wong in full saleable condition with all original tags & packaging. Representatives must inspect all items prior to return, arrange dry cleaning where necessary at their own expense and cover all costs for any loss or damage of goods. Delivery arrangements must be made by the representative, unless agreed otherwise. Please use a reliable courier service for returning the goods and insure the the parcel for the full retail value of the goods as it is your responsibility until they reach us.
(viii) Rights
Isabel Wong retains legal ownership of all consignment goods and reserves the right to withdraw these goods from the representative & terminate consignment contracts at any time.
7e. intellectual Property
Isabel Wong shall remain the owner of all intellectual property of original, altered and bespoke designs supplied to buyers and representatives. Relabelling or white labelling of any of our products is not permitted under any circumstance unless otherwise signed in agreement.
7f. VAT
Isabel Wong is not a VAT registered company. All prices stated are the final price. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
8. PROMOTIONAL CODES
8a. Account discount codes | Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
8b. Promotional discount codes | We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The codes are available for a limited time and will only be valid within the promotional period stated in the email or leaflet in which the code was distributed or until stocks last which may be earlier than the promotional end date. Codes advertised on this Website may not always show the promotional period and are subject to change without notice at our discretion. Promotional codes cannot be used in conjunction with any other offer or discount and may only be valid for orders with a minimum spend.
8c. Free shipping codes must be redeemed at the checkout and may sometimes be used in conjunction with another discount code. Free shipping is not valid for express delivery or special delivery even if these options are available at the checkout. We will only use a standard recorded delivery service. If you wish to use an express delivery service with a free sipping code, you must get in contact with us first and you will be charged for the difference as this is not automatically applied at the checkout.
8d. Complimentary gifts | codes used for complimentary free gifts are subject to the availability of such items and until stocks last. If the code you redeemed has been accepted, it does not guarantee that stocks are available at the time of purchase. We reserve the right to replace the gift with an alternative product or colour of equal or higher value if necessary at our discretion. If an alternative gift product is not available at the time of purchase, you will have the opportunity to cancel your order or redeem your free gift without purchase at a later date. If you are returning an order, you must also return the free gift. Any gifts that are not returned will be charged to you at the full retail value and you will be refunded the difference.
9. GIFT CARDS & VOUCHERS
9a. Redemption
i). Physical Gift Cards / Vouchers:
are valid for a limited time only and the gift amount must be redeemed by the date shown on the card/voucher – check your card/voucher to find out when to use it by. Gift cards/vouchers that have been purchased are valid for 24 months from the date of purchase until 23:59 UK time on the expiration date.
ii) Digital Gift Cards:
that are purchased never expire.
iii) Promotional Gift Cards:
formed as part of a prize or promotional offer are valid for a limited time only and the expiration date is subject to the terms of the individual promotion/prize.
iii) Gift balances:
cannot be used to purchase other gift cards/vouchers and cannot be redeemed on shipping costs. The purchase value (excluding shipping costs) must be equal to or more than the gift card balance, however you can request to have your available balance split into two smaller amounts to be used in 2 separate transactions.
9b. We’re afraid we can’t accept any responsibility for stolen, misplaced or deleted gift cards/vouchers.
9c. We’ll despatch your gift card/voucher either as soon as payment has been cleared or on your specified delivery date (if this is later). We’re afraid we can’t be responsible for any delays, no matter how they are caused.
9d. If you are the purchaser, please double check the delivery email and postal address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift card/voucher is used by someone other than your recipient if the email/postal address provided by you is incorrect.
In addition, we can’t take responsibility for any gift card/voucher that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift card/voucher, as it is their responsibility to keep the card/voucher details safe.
9e. From time to time, digital gift cards/vouchers may get caught in pesky spam filters, and it’s up to the recipient to check these filters. We can’t take responsibility if an e-gift card/voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.
9f. If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two). Refunds for gift card/vouchers follow our standard Refund Policy.
9g. As you’d expect, we reserve the right to vary these terms and conditions.
The conditions of use relating to any discount code will be specified at the time of issue.
10. COMPETITIONS
10a. By entering our competitions;
i) you confirm that the information submitted in your entry is correct. Any incorrect or falsified information will be disqualified.
ii) you understand that any entries that cannot be validated will be disqualified. Where an entry requires the participant to complete a task or follow/like a social media page, you must complete the task in order to qualify. You must also confirm your social media account URL or username in order for us to validate the entry. Personal website addresses and email addresses are not valid usernames. Any incorrect information or incomplete task will invalidate your entry
Iii) you understand that you are providing your information to Isabel Wong (the owner of the social media page if you are entering a competition advertised through social media) and not to any social media or online platforms used to advertise or register your entry for the competition.
10b. The closing date is stated on each individual prize draw or competition at the closing time of 23:59 UK time.
10c. Only one entry per prize draw/competition, per person (unless expressed otherwise on the individual promotion) . Entries using multiple accounts will be disqualified
10d. Prize draws and competitions are only open to UK residents aged 18 years or over (unless expressed otherwise on the individual promotion)
10e. The promotions are open to employees of Isabel Wong - with the exception of any employees (and their families), their agents or related third parties who are directly connected with the administration of these online promotions.
10f. No purchase necessary
10g. Isabel Wong takes no responsibility for entries that have not been received due to late submissions or submissions lost in transit
10h. All prizes are subject to availability, and Isabel Wong reserves the right to replace the prize with an alternative product or colour of equal or higher value if necessary at our discretion.
10i. The prize value or worth is calculated based on the full RRP of the item(s) at the time of the launch of the promotion
10j. You agree to having your name, country of residence and/or social media accounts published on our website and social media announcements and for the promotion of any future Isabel Wong prize draws and competitions. Your address, email and telephone contact details will remain confidential and will not be shared or distributed unless we have obtained your permission to do so. Your contact details will only be used to inform you of your winnings and to get the item shipped out to you.
10k. Competition Winners will be selected at random after the closing date from all entries received via a computer selection generator or independent judge. The judge's decision is final and no correspondence will be entered into.
10l. We will contact you via email or telephone using the information provided by you at entry. We may also contact your via private message via social media if your method of entry was made you have provided your social media account username as part of your entry or your entry was submitted through a social media platform. Contact will be made within 6 weeks of the closing date so that we can notify you if you have won and/or to confirm your delivery address.
10m. If we are unable to:
(i) contact the winner (via the details provided at the date of entry or via the social media platform in which the entry was made) within a reasonable period of time (to be established at the our sole discretion); or
(ii) the winner does not return confirmation of details of its postal address to us within 14 days of notification that they have won the Prize,
we reserve the right to re-draw a winner of the competition and thereafter until a winner on these terms is found.
10n. E-vouchers or credit prizes will be sent to you via the email address provided at entry. If the prize is a physical item, we will request a postal address in order to arrange shipment.
10o. Prizes are non transferable and will be sent to the winners details provided at entry
10p. Please allow 28 days for delivery of the Prize. Shipping costs to the winner are covered by Isabel Wong and are sent via a reliable courier service. We accept no responsibility in the unfortunate event of delayed, damaged or missing competition prizes during transit and we cannot guarantee a replacement will be sent to you. International recipients are responsible for any and all customs charges that may be incurred and you may need to pay these charges once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be.
10q. Competitions and prizes are in no way sponsored, endorsed, administered or associated with any other company, brand (if the prize is a brand other than Isabel Wong), social media, online or printed platforms in which the promotion is advertised. Any such endorsements or involvement of third party companies will be clearly expressed in the competition description and credits will be referenced at all time. You understand that you are providing your information to Isabel Wong and not to any other company when submitting your entries via our website.
10r. Participants must read and agree to our Privacy Policy and full terms and conditions before entering or participating in such promotions. If the competition is promoted by Isabel Wong and powered by a third party, the third party does not sponsor, administer or endorse the promotion. Participants must read and agree to the third parties' Privacy Policy before entering or participating in such promotions.
10s. Unless otherwise stated, the promoter is Isabel Wong. A list of winners will be available within six weeks of the closing date. We reserve the right to remove any and all information relating to competition winners without notice
10t. Isabel Wong is not responsible for and cannot be held liable for any third party competition that is not administered by Isabel Wong.
11. DISCLAIMER OF LIABILITY
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Isabel Wong and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Isabel Wong's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
12. LINKING TO THIS WEBSITE
You may link to our home page, Collections and Shop provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page, collections and shop. We reserve the right to withdraw linking permission without notice.
13. DISCLAIMER AS TO OWNERSHIP OF TRADEMARKS, IMAGES OF PERSONALITIES AND THIRD PARTY COPRIGHT
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Isabel Wong and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Isabel Wong.
14. INDEMNITY
You agree to indemnify, defend and hold harmless Isabel Wong, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
15. VARIATION
Isabel Wong shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
16. INVALIDITY
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
17. COMPLAINTS
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
18. WAIVER
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
19. GOVERNING LAW AND JURISDICTION
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
20. ENTIRE AGREEMENT
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and ISABEL WONG. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Isabel Wong.
21. ETHICAL SOURCING POLICY
As a reputable and trusted business committed to offering its customers high quality products, Isabel Wong recognises its obligation to ensure that suppliers are operating ethically.
We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights.
All suppliers are expected to comply with their national employment laws and regulations with particular regard to:
Minimum age of employment
Freely chosen employment
Health and safety
Freedom of association and the right to collective bargaining
No discrimination
No harsh or inhumane treatment
Working hours
Rates of pay
Terms of employment
Isabel Wong will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.
Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as Isabel Wong continues to grow it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.